Before you order your Martingale or Buckle Dog Collars
General InformationWhen you place your order, please understand that we sew all dog collars and leashes custom to your specifications. It typically takes 10-14 days to complete your order and get it in the mail to you. If we can get it finished and shipped before then, we promise we will! Holiday cards typically ship within 2-3 days of when the order is placed.
Exchange/Return Policy
If you realize after placing your order that you ordered the wrong size, color, or design, contact us immediately and we will be happy to make the changes to your order before it is made.
Every 2HD collar is custom made when you place your order. PLEASE measure your dog if you are unsure what size you need. If you receive your order and realize that you accidently ordered the wrong size or width, your order can be exchanged for a $12 per collar fee, which covers the labor to create a new collar and the shipping charges to send the collar back to you. Please Contact Us and you will be asked to send the NEW and UNUSED dog collar(s) back to us along with a check or money order for the exchange fee.
We do guarantee our construction, seams, and hardware and in the EXTREMELY rare case that you find a defect in construction, please contact me immediately and we can make arrangements to exchange your collar at no cost.
Normal wear and tear does not qualify as a construction defect and therefore does not qualify for exchanges or returns.
Please inspect your dog collars frequently for signs of wear and to make sure that your dog has not chewed or scratched the collar. A well placed toenail can damage even the strongest seam and it is important that you determine the condition of each collar before using it.
Consumer assumes all responsibility for determining which collar is suitable for their situation. When you place your order, you acknowledge that you accept all responsibility while using 2 Hounds Design products.
Sizing
If you aren’t 100% sure about what size dog collar you should order, PLEASE measure your dog. It is important to remember that we make each collar custom when it is ordered, so if you fail to measure your dog and order the wrong size, we cannot accept a return or exchange for that collar. The general guidelines below do NOT take the place of measuring your dog, you should always measure to make sure you are ordering the correct size.
Martingale Dog Collars can be made in your choice of 1”, 1.5" or 2" and for the ribbons available in the La Petite Woof section, 5/8" wide. Buckle Martingale Collars and Side Release Buckle Dog Collars are available in 5/8”, 1” or 1.5” widths.
Italian Greyhounds and other very small breeds most often need an XSmall collar, which is adjustable from 7-11 inches. The very small breeds do best with a 5/8” or 1” wide Martingale Collar. I don’t recommend Buckle Martingale Collars for dogs this small because the buckle reduces the amount of adjustability.
If you NEED a buckle martingale collar for your very small breed dog, I recommend that you stick with a 5/8” wide collar from our La Petite Woof collection.
Whippets, Jack Russell Terrier, and other small/medium sized breeds most often need a size Small, which is adjustable from 10-15 inches. Whippets can wear a 5/8”, 1”, or 1.5” wide collar because they have such long necks. Other small/medium sized breeds do best with 5/8” or 1” wide dog collars.
Greyhounds, Saluki, Afghans, and other medium sized dogs will need a size Medium martingale dog collar, which is adjustable from 13-18 inches. Some larger greyhounds (80+ lbs) sometimes need a size Large martingale collar, which is adjustable from 15-20 inches. You will be able to determine this when you measure your dog’s neck.
Large Greyhounds, smaller Labs, Golden Retrievers, and other large breed dogs most often need a size Large collar, which is adjustable from 15-20 inches.
Great Danes, larger Labs, and other very large breed dogs will definitely need measurements to determine the correct size. Some Danes can wear a size Large, some require an XLarge collar, it really depends on the size of your dog.
If you have a dog whose neck is larger than XXLarge (20-26 inches) you will need to select “Specify” from the size menu and in the comments section of your order, specify the size needed in the comments section when you check out.
Shipping Information
We use USPS Priority Mail for packages delivered in the US and USPS Global Priority Mail for packages outside of the US. Typically delivery times once the package goes in the mail are 2-4 days in the US, 4-10 days for international packages. These times can vary depending on the time of the year.
We charge $4.75 for up to 3 dog collars and $1 extra for each additional 2 collars after that for US shipping. For international shipping, the charge is $8.50 for the first 3 dog collars and $1 extra for each additional 2 dog collars. We charge ACTUAL shipping costs, there is no handling fee.
Dog Collar Construction
All 2 Hounds Design collars are made with care and attention to detail. We are greyhound owners so we understand the need for safe collars above all else. We only use premium hardware, industrial sewing machines, and bonded nylon thread. For more details about the construction of your 2HD collar, please visit our Anatomy of a 2HD Collar page. Washing your 2 Hounds Design dog collar
With so many different fabrics to choose from, it is almost impossible to have uniform washing instructions. When in doubt, please contact us and ask for advice. Most silk brocades, cotton prints, and woven jacquards can be placed in a laundry bag or knotted pillowcase and washed in the washing machine. Allow it to air dry and your collar is good as new!
Beaded collars or other very special collars should be spot treated with a Tide stick or other spot remover.
To learn more about the different types of dog collars that we offer, see the links below.
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