We sincerely appreciate your business and want your experience with 2 Hounds Design to be positive. We hope that you will be pleased with the products you receive. Please allow up to 14 days during the busy season for your order to be made and shipped. If I can get it out before then, I promise I will! Because each item is custom made when you place your order, your credit card is charged at the time that you place your order.
Please understand that you are responsible for determining the appropriate size and width collar for your dog. Because we are making collars for dogs we can't see and don't know personally, we are not responsible if you order a 2" wide size small (10-15") collar for your 6 lb dog. It is up to you to order the correct size and width collar for your dog.
Please note that all orders are custom made when you place your order and therefore cannot be exchanged or returned. Even exchanges are offered in the case of a defect in materials or workmanship. If you receive your collar and there is a flaw, stain, defect, etc, (this is VERY rare) please contact me within 10 days and I will have you send the unused collar back to me - I will either issue a credit or an exchange. Normal wear and tear is not covered under this warranty.
If you order the wrong size, wrong color, wrong hardware width, etc, can NOT be refunded or exchanged. Therefore it is VERY important that you check your details carefully. The size guidelines offered are only guidelines and do not take the place of measuring your dog. If you are unsure about the size you need, please measure first!