Our Freedom No-Pull Harnesses come with a lifetime chew repair warranty. We will replace up to two straps of the harness for $6.99 which is to cover the return shipping back to you (US shipping addresses). If more straps are chewed there will be an additional $2.00 charge per strap. There is also an additional $2.00 charge per buckle or hardware that needs replacing.
Here is how the process works:
- Harnesses must be clean and free of any hair. You can wash it in the washing machine by placing the harness in a pillow case and using the gentle cycle OR place the harness in a sink filled with cold water and detergent. Let it soak and rinse it well. Always air dry your harness completely. An improperly dried harness may become moldy when mailed and acquire an unpleasant odor. Dirty harnesses will not be repaired.
- Process your repair order here, print your paid invoice (you will receive via email) and put it in the package with your entire harness. You will not need a Return Authorization number as your order ID is also considered your RA #.
2 Hounds Design
3038 Eaton Ave
Indian Trail, NC 28079
- We will fix your harness and send it back to you.
Please note: It is not necessary to purchase this warranty when you place your order for a new harness.
Also, you are responsible for handling the shipping costs to us so no shipping label will be sent to you. The turnaround time for repairs is between 3-6 days from the time we get it to the time it is shipped back out.
The nylon webbing used for the Freedom harness has a 3800 lb test strength, the same grade used to tow small vehicles. It does not break apart or fray when worn by a dog, no matter how large or strong. It can however, rip if it is chewed or or comes in contact with something sharp.
As the harness is designed for walking your dog, we recommend that you do not leave it on your dog when you are not actively using it to walk/train him or her. If the harness is on a dog when the dog is unattended, it takes only a few seconds for the dog to nip a strap.