Freedom Harness Chewing Warranty Replacement

SKU: N/A

Regular Price From $12.99

Our Freedom No-Pull Harnesses come with a lifetime replacement warranty.  The cost is only $12.99 per harness, which also includes shipping back to you.  The process is easy:  Add to cart, Check out, Mail your chewed harness to us (we promise not to judge your dog for chewing!) and we’ll send you a brand new one as soon we receive it.

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Our Freedom No-Pull Harnesses come with a lifetime replacement warranty.  The cost is only $12.99 per harness, which also includes shipping back to you.  Just send your chewed harness to us (we promise not to judge your dog for chewing!) and we’ll send you a brand new one (same size and color).  The process for the replacement warranty usually takes about 5-7 business days from the time you mail your harness to us.  There could be delays during especially busy mail seasons (winter holidays, for example).

Here’s how it works:

Process your replacement order here, print your paid warranty invoice (you will receive via email) and put it in the package with your damaged harness (we do not need your original proof of purchase receipt). You will not need a Return Authorization number as your order ID is also considered your RA #.

Mail to:

2 Hounds Design
3038 Eaton Ave
Indian Trail, NC 28079

Please note:  It is not necessary to purchase this warranty when you place your order for a new harness.

Shipping is included (in the United States) when we send the replacement harness back to you.  You are responsible for shipping the chewed harness to us. Please do not include the training leash if you have one.

The replacement warranty is for the harness only and does not cover the training leash. Please call 704-234-0228 if your training leash has been chewed.

About the Freedom Harness and Chewing

The nylon webbing used for the Freedom harness has a 3800 lb test strength, the same grade used to tow small vehicles.  It does not break apart or fray when worn by a dog, no matter how large or strong.  However, it can rip if it is chewed on or comes into contact with something sharp.

As the harness is designed for walking your dog, we recommend that you do not leave it on your dog when you are not actively using it to walk/train him or her. If the harness is on a dog when the dog is unattended, it takes only a few seconds for the dog to nip a strap.

*Note:  Dirty, outgrown, or lost harnesses are not covered by the warranty.

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Share your thoughts!

4.73 out of 5 stars

30 reviews

Let us know what you think...

What others are saying

  1. Calvin Hohener

    Calvin Hohener (verified owner)

    Please note that you don’t receive a shipping label by purchasing a repair, you’re responsible for all shipping and associated costs if you send something back to be repaired. All told the cost is and hassle is as much as just buying a new item. Calling this a “warranty” is simply a misnomer. I’d give 0 stars if possible.

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  2. Marion L

    Marion L (verified owner)

    best customer service. my corgi can be a chewer great way to replace the harness.

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  3. Skye

    Skye (verified owner)

    The replacement process is very straightforward and the turn around time was remarkable! We expected a delay since most shipments have been taking longer due to the pandemic, but we received our replacement harness in a just over a week! We’re very satisfied how seamless the entire process is.

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  4. Emily

    Thank you!

    Emily (verified owner)

    Thank you so much for replacing my dog’s harness! The process was so simple and painless!

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  5. Melissa

    Exceptional service

    Melissa (verified owner)

    This company truly honors its guarantee! I returned a chewed harness but my return pkg was damaged & the harness was lost. The rep called me right away & they honored the replacement promise right away after confirming the size. Will definitely do more business with 2Hounds Design!!

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  6. Irina

    Irina (verified owner)

    We had the harness for almost a year before our dog chewed through it. I have to say that with an easily excitable pup this no-kill harness is a must. We sent the old one back and got a new one in just a few days. Happy with the product and the service. Sure, you pay a small replacement fee and shipping but it’s still less than buying a new harness.

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  7. Brenda

    Brenda (verified owner)

    Love these harnesses. We use them every day. The warranty is great.

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  8. Cindy Schneider

    Cindy Schneider (verified owner)

    I am very pleased with the replacement warranty. I received the new harness. It was easy to get a new replacement. Thank you for your quick response.

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  9. Carol

    Carol (verified owner)

    I love the freedom harness. I can safely walk my 90 lb German Shepherd. he chewed on one if the straps and 2hounds quickly replaced it . Great products will definitely recommend to other dog owners.

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  10. Tom C

    Tom C (verified owner)

    Our German Shepherd chewed through the buckles on her harness. 2Hounds sent us a brand new one quickly, and we love it as much as the original. It is the only harness we’ve found that keeps her from tugging, and it is both sturdy and minimalist, so it’s usable in hot weather without overheating her. This is a great product, and very reasonably priced too!

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  11. Susan Aspeotes

    Susan Aspeotes (verified owner)

    Thank you for sending the replacement harness for our rescues Beagle , Darla. We loved the prompt and courteous customer service. Darla now knows that her new harness is being stored FAR from her inquisitive mouth.

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  12. Jasmine Bailey

    Jasmine Bailey (verified owner)

    I love this warranty. And I’m happy they have this option. Even though I would have paid the full $30+ for a new harness, I loved the new one even more! Its such a gorgeous blue, my dog doesnt normally pay too much mind to his harness, but if its laying around it’s over and a chew toy. I appreciate this business for helping me out and saving me $$. Thank you for making such an amazing high quality harness. My dog is a PitMix and he is 80lbs+. This is a great harness to have.

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  13. Morgan

    Morgan (verified owner)

    Great customer service! Appreciate it very much. Also it is a great quality harness will recommend to friends.

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  14. Steve Schropp

    Steve Schropp (verified owner)

    Quick harness replacement after my dog chewed the first one. Good harness.

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  15. Robin

    Robin (verified owner)

    Very easy to get the replacement! Makes walking my dog so much easier and safer.

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  16. Ann Dukes

    Ann Dukes (verified owner)

    What a great service! I have had harness straps replaced for two foster dogs, a big savings over replacing the whole harness. And the employees are so helpful and friendly. You rock, 2Hounds team!

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  17. Amy Ebling

    Amy Ebling (verified owner)

    Best harness on the market! Great company and great warranty.

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  18. Lucas

    Lucas (verified owner)

    this service is amazing and makes the purchase decision very easy. A great harness that wears well on my dog and easy to put on. And if he gets to it (as he did a few times) saves me a great deal of money. I recommend them all the time.

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  19. Sherry Dilley

    Sherry Dilley (verified owner)

    Great service. I thought the collar was going to be repaired. Instead I got a new collar. My dog is happy and promises not to chew the new one.

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  20. George Edwards

    George Edwards

    Should be zero stars! The web belts are soft and cheaply made, and your dog can chew through them in about 2 minutes if you turn your back. I was called away while fitting the harness and came back to find it chewed through. Never got to use it. To add insult to injury, the company wants you to pay more money under their “warranty!”

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  21. Sally Katz

    Sally Katz (verified owner)

    This is the best offer going. One of my 2 year old Labs has chewed through 2 harnesses and I have been able to send them back for replacements. The cost of the warranty is a fraction of buying a new harness.

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  22. Amber Barnhart

    Amber Barnhart (verified owner)

    I received my harness and my dog chewed through it in less than an hour. Yes I was a bad dog mom and left my girl unsupervised. I contacted warranty claims and Leah was amazing. She was communicative, prompt and went above and beyond to help me. The company (and Leah) provide customer service that you cannot find anymore. I am blown away by them. I will definitely recommend the product not only for the quality of it but also because I know the company backs their product and will go above and beyond to help.

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  23. Susan

    Susan (verified owner)

    Awesome service! I’ve had three repairs so far because my little chewer can snap through her harness in the blink of an eye. Repair and return is always quick and normally arrives before she chews through the back up! LOL It’s great to know that if she chews through the harness, I don’t have to choose between trying to repair myself and risk the harness not being strong/safe and paying full price to replace. Thank you for making this service available at such a reasonable cost!

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  24. Tina Robinson

    Tina Robinson (verified owner)

    Sending in my 3rd repair due to a Scottie “Terror” Terrier! A great service.

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  25. redzambezi

    redzambezi (verified owner)

    Unfortunately, this is a service I keep needing thanks to my large dog family, but the quality repair is like new!

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  26. Jessica

    Jessica (verified owner)

    The repair was very fast and my interactions with all of the staff was very pleasant and stress free! Our dog loves her harness and we love the quality of it and knowing that the product is safe and the best for her. Thank you 2 Hounds!

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  27. Janet Vance

    Janet Vance (verified owner)

    The repair was so fast and the harness looks like new. What a wonderful service! I now hide the harness from my little thief and chewer. Thanks for a great product and incredible customer service.

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  28. Elizabeth Stefanik-Messerly

    Elizabeth Stefanik-Messerly (verified owner)

    I’m just thrilled with the Repair Warranty! My little chewy furbaby croco-dale has managed to wipe out her harness twice! The repair service and speedy return has been a life saver! Great job and awesome service, Thank You!

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  29. Lauren Powell

    Lauren Powell (verified owner)

    I had to send in two harnesses that my puppy chewed through and the repair work was fantastic! I can’t even tell where the repair was done – such a great service on a great product.

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  30. Shaun Frisbee

    2 German Shepherds

    Shaun Frisbee (verified owner)

    We have 2 German Shepherds. Neither are very good at walks yet. We are working with them, but I could not walk them together because of how strong they are and the pulling. Now I can. These harnesses are awesome. On top of that, our chewer chewed through her hers and 2 Hounds replaced it quickly. We ordered a third one just to have a spare because going back to a regular leash was just too undesirable.

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