Freedom Harness Chewing Warranty Replacement

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Regular Price From $12.99

Our Freedom No-Pull Harnesses come with a lifetime replacement warranty.  The cost is only $12.99 per harness, which also includes shipping back to you.  Just send your chewed harness to us (we promise not to judge your dog for chewing!) and we’ll send you a brand new one as soon we receive it.

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Our Freedom No-Pull Harnesses come with a lifetime replacement warranty.  The cost is only $12.99 per harness, which also includes shipping back to you.  Just send your chewed harness to us (we promise not to judge your dog for chewing!) and we’ll send you a brand new one (same size and color).  The process for the replacement warranty usually takes about 5-7 business days from the time you mail your harness to us.  There could be delays during especially busy mail seasons (winter holidays, for example).

Here’s how it works:

Process your replacement order here, print your paid invoice (you will receive via email) and put it in the package with your damaged harness. You will not need a Return Authorization number as your order ID is also considered your RA #.

Mail to:

2 Hounds Design

3038 Eaton Ave

Indian Trail, NC 28079

Please note:  It is not necessary to purchase this warranty when you place your order for a new harness.

Shipping is included (in the United States) when we send the replacement harness back to you.  You are responsible for shipping the chewed harness to us.

The replacement warranty is for the harness only and does not cover the leash.

About the Freedom Harness and Chewing

The nylon webbing used for the Freedom harness has a 3800 lb test strength, the same grade used to tow small vehicles.  It does not break apart or fray when worn by a dog, no matter how large or strong.  However, it can rip if it is chewed on or comes into contact with something sharp.

As the harness is designed for walking your dog, we recommend that you do not leave it on your dog when you are not actively using it to walk/train him or her. If the harness is on a dog when the dog is unattended, it takes only a few seconds for the dog to nip a strap.

*Note:  Dirty, outgrown, or lost harnesses are not covered by the warranty.

Where do you live?

I live in the US (or US Territory), I live in Canada, I live somewhere else

10 reviews for Freedom Harness Chewing Warranty Replacement

  1. Calvin Hohener (verified owner)

    Please note that you don’t receive a shipping label by purchasing a repair, you’re responsible for all shipping and associated costs if you send something back to be repaired. All told the cost is and hassle is as much as just buying a new item. Calling this a “warranty” is simply a misnomer. I’d give 0 stars if possible.

  2. Ann Dukes (verified owner)

    What a great service! I have had harness straps replaced for two foster dogs, a big savings over replacing the whole harness. And the employees are so helpful and friendly. You rock, 2Hounds team!

  3. Lauren Powell (verified owner)

    I had to send in two harnesses that my puppy chewed through and the repair work was fantastic! I can’t even tell where the repair was done – such a great service on a great product.

  4. Elizabeth Stefanik-Messerly (verified owner)

    I’m just thrilled with the Repair Warranty! My little chewy furbaby croco-dale has managed to wipe out her harness twice! The repair service and speedy return has been a life saver! Great job and awesome service, Thank You!

  5. Janet Vance (verified owner)

    The repair was so fast and the harness looks like new. What a wonderful service! I now hide the harness from my little thief and chewer. Thanks for a great product and incredible customer service.

  6. Jessica (verified owner)

    The repair was very fast and my interactions with all of the staff was very pleasant and stress free! Our dog loves her harness and we love the quality of it and knowing that the product is safe and the best for her. Thank you 2 Hounds!

  7. redzambezi (verified owner)

    Unfortunately, this is a service I keep needing thanks to my large dog family, but the quality repair is like new!

  8. Tina Robinson (verified owner)

    Sending in my 3rd repair due to a Scottie “Terror” Terrier! A great service.

  9. Susan (verified owner)

    Awesome service! I’ve had three repairs so far because my little chewer can snap through her harness in the blink of an eye. Repair and return is always quick and normally arrives before she chews through the back up! LOL It’s great to know that if she chews through the harness, I don’t have to choose between trying to repair myself and risk the harness not being strong/safe and paying full price to replace. Thank you for making this service available at such a reasonable cost!

  10. Amber Barnhart (verified owner)

    I received my harness and my dog chewed through it in less than an hour. Yes I was a bad dog mom and left my girl unsupervised. I contacted warranty claims and Leah was amazing. She was communicative, prompt and went above and beyond to help me. The company (and Leah) provide customer service that you cannot find anymore. I am blown away by them. I will definitely recommend the product not only for the quality of it but also because I know the company backs their product and will go above and beyond to help.

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